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Optical Dispenser

Primary Location Mission Viejo, CA Worker Location Onsite Facility Mission Viejo Medical Offices Job Number 1269957 Date posted 04/25/2024
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Job Summary:

Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical items to conform to corresponding optical prescriptions and established procedures.

Essential Responsibilities:

  • Patient Procedures and Activities:

    • Assemble patient education materials.  

      • Assist provider in patient examinations and procedures.  

        • Consult with provider concerning procedures and patient condition.  

          • Complete patient forms and records.  

              • Laboratories:

                • Clean work area.  Attach temples to frames.  

                  • Cut lenses to specified size and shape.  

                    • Fit finished lenses into frames.  

                      • Handle computer printouts.  

                        • Inspect lenses and eyeglasses to verify correct processing of prescription.

                          • Investigate lost, misplaced or incorrectly filled prescription orders.  

                            • Package eyeglasses in containers for courier pick up.  

                              • Refine shape of lenses by smoothing edges.  

                                • Adjust patient eyeglass frames.  

                                  • Assist patient in selecting optical items.  

                                    • Examine eyeglasses from laboratory.  

                                      • Make minor repairs and adjustments to eyeglasses.  

                                        • Maintain optical supplies.  

                                          • Measure patient facial features.  

                                            • Receive and ship finished eyeglasses.  

                                            • Materials and Supplies:

                                            • Fill request for equipment and supplies.  

                                            • Maintain and order supplies.  

                                            • Maintain records of material usage/inventory levels.  

                                            • Clear paper jams and performs routine maintenance.  

                                            • Operate copier equipment.  

                                            • Administrative and other:

                                            • Collect and compile cumulative data and statistics.  

                                            • Maintain department logs.  

                                            • Answer telephones and take messages.  

                                            • Orient and train new or less experienced personnel.  

                                            • Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.  

                                            • Locate personnel by paging system or beeper.  

                                            • Attend conferences, meetings and in-service training programs.

                                            • Assume other activities and responsibilities from time to time as directed.  

                                            • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.  

                                            • Assists members with the selection of frames and lenses.

                                            • Takes orders for eyewear and miscellaneous optical items.

                                            • Dispenses and adjusts eyewear and Ophthamalic appliances, making minor repairs as required. Takes facial measurements of members to fit eyewear needs.

                                            • Provides members with information regarding eyewear, product options and eyewear services. Manages and resolves member eyewear complaints.

                                            • Creates and maintains neat, attractive and sales effective frame displays.

                                            • Maintains departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations.

                                            • Returns re-called frames/optical items by specified due dates. Inspects eyeglasses to insure conformance with prescribed/ordered specifications.

                                            • Processes jobs in bench room.

                                            • Contacts members, optical lab and clinics concerning eyewear orders and prescriptions. Determines member vision eligibility and benefits.

                                            • Attends staff meetings and training s as required, maintaining current knowledge of all computer systems designated for the operation of the department.

                                            • Establishes and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public.

                                            • May perform other duties as required.

                                            Pay Grade: 24


                                            Basic Qualifications:


                                            ·       One (1) year of recent full-time optical dispensing experience which may include complete optical lab bench room work.

                                            ·       Current knowledge of optical theory, practices and lab techniques-interpretation of prescription lenses/products available and entire eyewear fabrication process including measure, fit, adjust and repair.


                                            ·       High School Diploma/GED

                                            License, Certification, Registration

                                            ·       N/A


                                            Preferred Qualifications:

                                            ·       ABO Certification.

                                            ·       Certificate of completion in Optical Dispensing from an accredited Ophthalmic Optics school.



                                            ·       Hours/days will vary according to operational needs.

                                            ·       Department hours are 7:00 am – 7:00 pm.

                                            ·       Weekends required.

                                            ·       Travel to all Orange County campuses required.

Primary Location: California,Mission Viejo,Mission Viejo Medical Offices Additional Locations:

Harbor/MacArthur Medical Offices, 3401 S. Harbor Blvd., Santa Ana,California, 92704
La Palma Medical Offices, 5 Centerpointe Dr., La Palma,California, 90623
Yorba Linda Medical Offices, 22550 Savi Ranch Pkwy., Yorba Linda,California, 92887
Tustin Ranch Medical Offices, 2521 Michelle Dr., Tustin,California, 92780
Scheduled Weekly Hours: 20 Shift: Day Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 09:30 AM Working Hours End: 06:00 PM Job Schedule: Part-time Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: B01|SEIU|Local 399 Job Level: Individual Contributor Department: Mission Viejo MOB - Optical Dispensing-Reg Clinic - 0806 Pay Range: $32.41 - $35.9 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: Yes, 100 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest