Director of Corporate Communications, Information Technology (IT)

Please note: This is a remote role open to any KP location (MD, VA, DC, CO, GA, OR, WA, CA)

About the Role

As a member of the National Communications team, you will be responsible for building and protecting Kaiser Permanente’s brand and influence across the United States. We’re seeking an experienced corporate communications leader to define and drive impactful storytelling that demonstrates how KP’s technology products, IT services, and data capabilities are advancing our mission to deliver high-quality and affordable care for our 12.4 million members and provide the best support for our care teams and staff.  In this role, the Director of Corporate Communications for Information Technology (IT) will serve as a strategic communications, media, and brand reputation advisor, ensuring all communications and related activities are aligned to KP’s mission, enterprise goals, and not-for-profit status. You will be responsible for directing the development of large and complex communications initiatives, creating and driving internal and external communications plans and content, supporting and advising leadership in the development of communications strategies, and ensuring coordination of communications across stakeholders. 

The ideal candidate combines strategic vision with operational excellence, high-agency, and low ego. You have an open and curious mindset when translating complex business strategy and technical concepts (e.g., AI, data, and cybersecurity) into relevant and differentiated communications programs that resonate with targeted audiences. You also possess a strong track record in guiding teams through ambiguous situations and collaborating with every level of a highly matrixed organization.

• Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business needs.


• Oversees the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.


• Directs and oversees the development of strategic communication plans by directing consultation with key clients and stakeholders to identify business objectives, key performance indicators, and communication requirements; analyzing, reviewing, and synthesizing data and information; ensuring input and resources are obtained to fulfill communication plan objectives; ensuring plans are aligned with the organizational strategy; directing project scope and schedules; creating and managing budgets and resources; identifying and leveraging appropriate audiences and channels; influencing key stakeholders and leadership on strategic direction; and ensuring strategic support on a variety of organizational initiatives.


• Oversees complex communication activities by ensuring team members provide support to internal and/or external stakeholders; managing and maintaining vendor relationships; reviewing and approving communication activities; defining and communicating the KP brand to ensure positive reputation and recognition; ensuring communications align with KP standards; and ensuring communication activities and performance metrics are documented and tracked.


• Directs complex projects or project components by identifying and managing stakeholder contacts; assembling teams based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and overseeing project financials and deliverables.


• Oversees the implementation of communication efforts by consulting with stakeholders or vendors on change management and implementation strategies; assessing effectiveness of communications and making modifications as necessary; monitoring key performance indicators and ongoing effectiveness of communications; ensuring communication plans are implemented on time, on budget, and within agreed upon specifications; and resolving critical issues on a 24 hour/on-call basis as needed during the implementation process.


• Directs and oversees communications across multiple business functions by creating, reviewing, revising, and approving complex content for KP communications programs and projects; overseeing the production of communications materials; ensuring final communications align with KP communication plans; and ensuring content is consistent with the Kaiser Permanente brand and editorial guidelines in terms of tone, manner, and messaging.