Emergency Department Clerk
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Position Summary:
The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.
Essential Duties and Responsibilities:
- Reception, Check-In, Check-out (where applicable)
- Greet and assist patients that present
- Follow appropriate patient registration/check-in policies and procedures
- Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
- Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
- Determine patient's membership/benefits according to the benefit display
- Create accounts as necessary, for example (but not limited to) workers' compensation, confidential, etc.
Other:
- Working towards positive operational outcomes.
- Perform other duties as required.
Supervisory Responsibilities
- This job has no supervisory responsibilities.
Compliance Accountability:
- Consistently supports compliance and the Principles of Responsibility (KP's code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting noncompliance, and adhering to applicable Federal and State laws and regulations, accreditation, and licensure requirements, and KP policies and procedures.
Competencies
- To perform the job successfully, an individual should demonstrate the following competencies;
- Collects and researches data as applicable
- Problem Solving - Identifies and resolves problems in a timely manner; gathers information skillfully; develops alternative solutions.
- Customer Service — Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments. Asks for assistance when appropriate.
- Interpersonal Skills - Maintains confidentiality; treats co-workers, patients, and facility visitors with respect.
- Oral Communication - Listens and gets clarification to ensure that instructions and requests are fully understood.
- Written Communication - Writes informatively; reads and interprets written information, obtains clarification if necessary.
- Teamwork - Encourages and participates in building a positive team spirit and balancing team and individual responsibilities.
Physical Demands
- The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. The employer will provide reasonable accommodation as required by law.
- While performing the duties of this Job, the incumbent is regularly required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The incumbent is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The incumbent may on occasion have to lift and /or move up to 10 pounds. Specific vision
Minimum Qualifications:
- High School Diploma/GED.
- 6 months work experience.
- Basic knowledge and use of computer and computer keyboard
- Passing of a PC skills assessment
- Ability to read and follow instructions, short correspondence, and memos.
- Communicate with health care providers, staff, patients and visitors.
- Professional phone etiquette
- Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
- Knowledge of computer and computer keyboard.
- Must be willing to work in a Labor Management Partnership environment.
- Also refer to the detailed responsibilities outlined in the appropriate Cash Handling Responsibility Agreement
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Submit Interest
