SVP, Hospital System Operations

The SVP, Hospital System Operations, is responsible for optimizing hospital performance across all Kaiser Foundation hospitals.  This hospital system executive will work collaboratively with market leaders responsible for hospital operations as well as national office and shared service leaders to accelerate decision-making, drive consistency and deliver industry leading performance across the system.  This role is responsible for developing systems and structure to operate KFH-s 40 hospitals as a single acute care enterprise. 

Organizational and operating priorities include: 

• Supporting the development and consistent adoption of hospital processes and systems that improve key operational areas including quality, safety, patient experience and cost.
• Providing leadership and coordination to develop new care delivery and clinical effectiveness programs and models of care.
• Developing consistent goals, targets and metrics, monitoring performance, identifying improvement opportunities and managing performance to ensure that all KFH hospitals achieve industry leading performance and reducing unwarranted variation in outcomes for our patients. 
• Optimizing the use of shared services across all KP hospitals.

• Drive hospital system excellence in the dimensions of quality, safety, experience and cost.
  • Drive consistency with hospital policies and standards for staffing/productivity, patient and worker safety, care without delay, care experience and other key operational and management practices. 
  • Ensure that performance reporting systems and oversight processes surface relevant performance issues in a timely manner, including development of appropriate metrics required to strengthen the performance of the system.
  • Decrease unwarranted variation in performance outcomes by making improvement opportunities visible and working with market leaders to bring necessary support/SME resources to hospitals with performance challenges. 
  • Enhance the infrastructure for identify and resolving performance issues, execute change and monitor performance across the enterprise. 
  • Identify key system-wide performance opportunities and challenges. Work with market hospital leaders, as well as quality, clinical effectiveness and other operations leaders and experts to identify, design and spread successful practices to address these opportunities and challenges. 
• Design and manage a well-coordinated vetting and decision-making process to optimize shared services across KFH hospitals.  Includes evaluation of opportunities to consolidate additional operational or clinical shared services across markets.  Current scope of shared services includes:
  • Clinical technology (e.g. large volume pumps, call systems)
  • Facilities design and standards, including brand standards
  • HR programs and systems 
  • IT - including informing hospital IT investments through CD- IP process
  • Supply Chain and Contracting
  • Delivery System Strategy and Planning (e.g. inform consistent hospital-specific capital planning assumptions)
  • Pharmacy
  • National emergency/incident command center 
  • Peri-operative service line for KFH/HP - environmental and facility standards, national equipment standardization, asset utilization, member experience and safety, instrument compliance and sterile processing and productivity/workplace safety. Collaborate with medical group, nursing, quality and infection control. 
  • National policies approval and accreditation oversight. Reports patient safety to QHIC