Director, National Proposal Consulting
Primary Location Pasadena, California
Worker Location Remote
Job Number 1351744 Date posted 04/30/2025
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Description:
Essential Responsibilities:
Please Note: This is a remote position based in a KP market (with preference for CA, OR, CO or GA).
Job Summary:
In addition to the responsibilities listed below, this position is also responsible for directing teams in following procedures to manage multiple simultaneous prospect and renewal request, develop content, and/or provide data reports in support of proposals (RFPs) for group business (including, National Accounts, Regional Accounts, Multi-State, Federal, Medicare, Dental, etc.) across teams and departments by taking accountability for the completion of work; serving as an expert consultant by supporting teams responding to aspects of requests for information (RFIs) and other communication and reporting, periodic surveys and ad hoc inquiries by major employee benefit consulting firms, coalitions, and purchasers, and inquiries from KP staff by providing expert consultation to teams responsible for communicating and packaging information and market positioning, to ensure KPs continued growth and success as an industry leader; and directing the team when influencing, mentoring, and/or coaching team members based on peer review feedback with regard to the quality and completeness of their deliverables (e.g., responses to RFP and RFI questions, data report development, adherence to brand and style guidelines), and understands and interprets highly complex content/feedback from data repository owners (e.g., owners of KP service area zip code files, internal information translated for customer facing messaging) independently.
Essential Responsibilities:
- Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
- Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
- Ensures the administration of benefits and products by: providing the strategic vision around internal business processes related to benefits and product offering that Sales and Account Management teams are presenting to customers; providing expert consultation on health insurance benefits and product offerings in case follow-up questions arise for executive personnel internal and external to the organization; and utilizing expert knowledge in several fields of benefits policies to ensure that all alternate benefit requests meet benefit requirements and state and federal regulatory requirements.
- Directs effective communication practices by: setting the future direction and strategy for external and/or internal engagements and making formal presentations to various audiences; directing the creation and dissemination of critical communications across the organization to ensure that the whole organization is informed and up to date on important information and influencing events; and serving as an expert resource on providing direction to teams on developing content and communications to align messages or to advance the sale.
- Oversees practices to ensure sales data are used advantageously by: overseeing the team to conduct large-scale data entry, reconciliation, and processing in various applicable departmental systems as appropriate to ensure integrity and reliability in data across the organization; and utilizing processes to conduct state-of-the-art analyses to set the future direction of strategy for reporting on lead/prospect/customer accounts, sales, channels, activities, and or events to make strategic recommendations (e.g., membership and account trends) and action plans.
- Ensures a positive lead/prospect/customer and/or channel partner experience by: directing the team to develop cutting-edge strategies for increasing sales channels and building customer commitment for future-oriented success and growth, and for leveraging existing relationships with internal stakeholders, lead/prospect/customers, channel partners, and third-party administrator (TPA) to demonstrate value and build commitment; driving the strategic vision around the development of cutting-edge strategies and directing the assessment of lead/prospect/customer and/or channel partner needs, and providing solutions that link to KPs mission, vision and values, service quality, and future-oriented product offerings and service initiatives; directing the team to respond to, encourage, and educate leads/prospects/customers, brokers, and consultants about added services and product enhancements in highly complex or critical situations; and guiding the long-term strategy for how teams identify opportunities and implement innovative solutions to better meet the needs of leads/prospects/customers.
- Ensures contribution to project management efforts by: directing plans for project logistics (e.g., process enhancement initiatives), including time and resource management, and quality checks for initiatives; serving as a subject matter expert on meeting deadlines, resolving highly complex and future-focused lead/prospect/customer and/or channel partner questions, and escalating critical issues, when needed; setting the future direction of goals, deliverables, and key milestones for highly complex or critical projects containing multiple workstreams; directing the completion of multiple highly complex or critical, interrelated tasks within customer-focused business units/lines of business (LOBs) within and/or across the organization to advance the strategic direction of projects and executing action plans; and developing and overseeing the use of cutting-edge strategies for the continuous improvement of tools, technology, and processes to optimize effectiveness and encouraging others to do the same.
- Direct the sales process execution efforts by: using innovative logic to guide the reviewal and process of incoming lead/prospect/customer and/or channel partner information across the organization to ensure continued growth within customer account strategy and product offerings; leading the team in execution and coordination of all highly complex or critical business processes related to lead/prospect/customer requests; directing communication of information on progress, process, and requirements for lead/prospect/customer information in a timely manner, across the organization; developing and directing the team to apply advanced strategies to align lead/prospect/customer and/or channel partner requests and engagement strategies to address highly complex or critical challenges; and directing the development and provision of comprehensive and compelling responses to lead/prospect/customer and/or channel partner requests which effectively position, differentiate, brand, and promote KPs diverse range of products and services.
Minimum Qualifications:
- Minimum three (3) years of experience in a leadership role with direct reports.
- Bachelors degree from an accredited college or university AND minimum nine (9) years of experience in business-to-business or business-to-consumer, communication, leadership, sales or marketing or a directly related field, which can include relevant internship experience OR minimum twelve (12) years of experience in business-to-business or business-to-consumer, communication, leadership, sales or marketing, or a directly related field which can include relevant internship experience.
Additional Requirements:
- Knowledge, Skills, and Abilities (KSAs): Technical Documentation; Negotiation; Business Planning; Business Process Improvement; Health Care Policy; Data Entry; Financial Market Research; Business Relationship Management; Interpersonal Skills; Relationship Building; Stakeholder Management; Project Management; Time Management; Persuasion; Sales Operations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Service Focus; Goal Setting; Business Development
Preferred Qualifications:
- Four (4) years of experience in proposal management.
- Four (4) years of externally facing sales experience in any industry.
- Experience leading a team of Proposal Consultants on a national scale who prepare proposals for complex public sector accounts.
- Experience coaching Proposal Consultants to maximize the Responsive (RFP platform) tool.
- Experience using associations [e.g., Associate Proposal Management Professionals (APMP)] and/or Shipley Associates for consulting and/or training on how to respond to provide the so what.
- Experience working within a large, complex, and highly matrixed organization.
Primary Location: California,Pasadena,Green Street/IDS
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Director/Senior Director
Specialty: Sales Services
Department: Po/Ho Corp - HP Prod-Natl Proposal Mgmt - 0308
Pay Range: $193100 - $249810 / year
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 10 % of the Time
Remote: Work location is the remote workplace (from home) within KP authorized states.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Submit Interest
