Rehab Supervisor - In Home Care
Pasadena, CaliforniaA critical member of our health care delivery team, KP Care at Home (KPCAH) clinicians help our members when they are at their most vulnerable. In this role, you’ll practice positive, compassionate care — working efficiently and safely. You’ll have the chance to immediately apply learnings to patient treatment while offering solutions to issues instead of contributing to issues. Our clinicians embody the KPCAH vision of providing world-class, high-quality care and support in the comfort of a familiar environment. This is an opportunity to show that you’re an effective healer, a highly adaptable team player, and an individual of impeccable integrity.
- Job Type: Full-time
- Job Level: Individual Contributor
- Travel: Yes, 20 % of the Time
Success Profile
We’re looking for Care at Home clinicians who possess the following traits.
- Adaptable
- Collaborative
- Problem-Solver
- Team Player
- Sincere
- Responsible
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.
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Medical, Vision & Dental
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Compensation
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Retirement Plans
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Professional Development
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Vacation, Holiday & Sick Leave
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Health & Wellness Programs
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Work-Life Balance
Our Culture
Our values, who we are and what we stand for, are represented by three core pillars:
Commitment – We are deeply committed to our members, their health, dignity, safety, and their choice to receive care and support in their home.
Compassion – We provide compassionate care to our patients who need services, are recovering, or have chosen to age with dignity in their home.
Comfort – We take seriously our responsibility to comfort our patients and support their caregivers to safeguard the quality of life of our patients.
Professional Development
When you join our KPCAH clinician team, you’ll have many paths open to you to grow your skills and your career. Here are just a few:
- If you have an aptitude for training colleagues, you could grow into a role as a preceptor and eventually as a Staff Educator.
- If you’re interested in project management, performance improvement, or operational oversight, you could pursue opportunities as a Regional Consultant, Clinical Supervisor, or Quality Coordinator.
- If you have subject matter expertise in specialty care areas such as Wound Care and Telehealth, you could elevate your practice and share your expertise as a Regional Practice Leader.
- We aim to grow our clinicians to be leaders in their field. As such, we offer ongoing opportunities for specialized training and certifications that include, but are not limited to, Wound Treatment Associate (WTA) Certification, Certified Professional in Healthcare Quality (CPHQ) Certification, Lean Six Sigma Certification through Kaiser Permanente’s Improvement Advisor Program.
What our Employees Say
Carlos
RN
“I started my nursing career in 2010, at the time I did not know anything about hospice or palliative care. I can tell you now that working as a hospice nurse has been one of the best decisions I have made in my life — I wouldn’t change it in a million years. I have been very blessed to be able to care for my patients and family members throughout these difficult times during the end-of-life process. As a hospice nurse, I appreciate that being able to treat them as family is something that aligns with the Kaiser Permanente core values.”
Becky
PT, Riverside
“It’s humbling to be able to work with people during some of their toughest days. Being a home health physical therapist for Kaiser Permanente gives me opportunities to connect with members and their family to improve their mobility. It is a rewarding experience to be able to help someone improve their overall health at home.”
Jennifer
PTA, Riverside
“I’m proud to assist patients in a unique setting within Kaiser Permanente health care — at a patient’s home. I can work with them in their own environment to address their specific needs during their physical rehabilitation. Being a part of Kaiser Permanente’s home care rehab team that delivers the highest quality care and compassion is an honor and I look forward to the rest of my career here.”
Ali
PT, San Diego
“I love being a part of the dedicated team at KP Care at Home. We’re a home health agency that exemplifies the high-quality care our communities deserve. We pride ourselves on extending Kaiser Permanente's incredible care into the home and to optimize recovery in one's comfortable surroundings. As a caring and compassionate person, KP Care at Home has supported me in being the best for my patients.”
Michelle
LVN
“Having been in health care for over 17 years in the home care setting, one thing that stands out in working for KP Care at Home is the ability to grow within the team. I love being able to hone in and master your skills and building such a great support system with colleagues. Teamwork is what makes an entity function like a well-oiled machine, and I’m proud to say that we have that in this team.”
Rehab Supervisor - In Home Care
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Provides/gathers clinical expertise for areas of compliance which involve medical necessity and/or quality concerns. Utilizes clinical expertise to conduct investigations and seek input from other clinical professionals as required. Acts as a liaison, analytical person, and negotiator to achieve resolution on member requests, appeals and issues with contracted providers. Responsible for reviewing and analyzing audit related reports and providing consultation on non-compliance. Manages the planning, development, implementation/delivery, and evaluation/ improvement of rehabilitation therapy programs/services provided by extended care contracted providers.
- Works directly with Member Services organization and other clinical and administrative leadership to investigate and facilitate resolution of complex and high-profile member requests and appeals.
- Works directly with all levels of Home Care Service clinical and administrative leadership to identify and address gaps in knowledge, process, and systems as they affect clinical, quality and compliance outcomes.
- Identifies gaps in clinical expertise for areas of compliance which involve medical necessity and/or quality concerns.
- Utilizes clinical expertise to conduct investigations and seek input from other clinical professionals as required.
- Acts as a liaison, analytical person, and project manager to close clinical, quality, educational and compliance gaps.
- Reviews member complaints to identify potential quality issues and address as indicated. Develops resources and implements solutions for all levels of Home Care staff. Ensures action plans are conducted, tracked, and completed.
- Provides direct support and consultation on corrective actions developed by departments for areas of non-compliance to ensure the compliance issue(s) is addressed.
- Assists in the development of appropriate policies relating to compliance, clinical and quality.
- Participates in the development and implementation of necessary educational programs to ensure all appropriate parties are knowledgeable about their compliance responsibilities on an on-going basis.
- Leads, makes significant contributions, and/or provides technical leadership to high visibility projects to identify and resolve issues of strategic importance to the Care at Home department and organization.
- Produces or oversees development of written materials for various peer groups, functional staff, and high-level audiences. Plans and facilitates meetings.
- Makes formal presentations to various audiences as pertinent to Home Care Services.
- Works with KFHP/KFH, Medical Group departments and Senior Leadership at the regional, and local levels as consultant on policy and procedures, rollouts, etc.
- Coordinates the audit process, including reviewing, analyzing, and reporting findings internally to the appropriate service line leadership locally or at the service line office level, including leadership/quality committees.
- Leads, makes significant contributions, and/or provides technical leadership to high visibility projects to identify and resolve issues of strategic importance to the organization.
- Interfaces regularly with senior management to produce timely and valuable results.
- Other service line duties as required.
- Minimum five (5) years of clinical rehabilitation therapy experience.
- Graduation from an accredited physical or occupational therapy educational program with a masters degree in physical or occupational therapy required.
- Physical Therapist License (California) OR Occupational Therapist License (California)
- Personal transportation required for local Service Area travel (SCAL).
- May require some travel to the Service Areas across SCAL and/or regional offices
- Excellent interpersonal, verbal, and written communication skills.
- Demonstrated conflict resolution and mediation skills with ability to secure action from persons outside their supervision. Ability to collaborate with peers in self-managed teams to meet deadlines.
- Ability to use sound judgment and to manage potentially charged issues independently but with the knowledge and ability to escalate and ask for help when needed.
- Ability to multi-task and manage time to perform well on long-term projects while being flexible enough to assimilate short term projects on an on-going basis.
- Able to work in a Labor / Management Partnership environment.
- Previous Supervisory or Management experience.
- Clinical rehab therapy experience in Home Health, Hospice or Home-Based Palliative Care.
- Doctorate in Physical Therapy.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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