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Member Education Specialist II -On-call

Primary Location Pleasanton, California Worker Location Onsite Facility Pleasanton Medical Offices South Job Number 1278827 Date posted 05/13/2024
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Job Summary:

Presents, and educates on health education programs and services. This includes coordinating and delivering trainings or other educational encounters, assisting in maintaining and updating educational and training resources, and helping to collect and analyze data from classes and programs. Roles in this subfunction also assess and understand the individual needs of trainees, both from a classroom perspective and a broader population perspective.

Essential Responsibilities:

  • Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.

  • Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.

  • Helps assesses and understands member needs by: helping identify individual needs, interests, abilities, and a variety of learning styles; adjusting teaching style to meet the needs of participants, to create an inclusive environment which exceeds the needs of diverse individuals; and assisting other health education staff to refer members to additional health promotion resources/services, when appropriate.

  • Helps collect, analyze, and report on data by: helping to obtain and enter valid, reliable data such as attendance, utilization, referrals, evaluations, and course assignment scores; helping analyze data and find areas for improvement in the course; and helping present data and findings from courses taught to keep relevant parties informed about course progress and initiatives, including department leaders and other stakeholders.

  • Helps educate and train members by: providing evidence-based education information to members in single interactions (e.g., a class, a group or one-on-one encounter); ensuring members learn about a requested content area by providing resources for continued education; creating a welcoming atmosphere that encourages learning when interacting with members; and independently providing information or resources that help translate evidence-based concepts into simple and understandable information for members.

  • Helps design training by: helping design interactive activities, assignments, and testing appropriate for the goals of each encounter and/or course learning outcomes; helping develop high-quality, culturally responsive multi-media health education materials; and helping identify content changes and collaborating to update member-facing materials.

  • Maintains resources by: recommending updates to multimedia health information resources; maintaining the database of educational resources and materials independently; and ordering new educational resources and materials independently.
Minimum Qualifications:

  • Bachelors Degree in Public Health, Healthcare Administration, Counseling, Education, Psychology, Nursing, Nutrition or a directly related field, OR Minimum three (3) years of experience in health-related education or a directly related field.

Additional Requirements:

  • Knowledge, Skills, and Abilities (KSAs): Written Communication; Data Entry; Computer Literacy; Information Gathering; Business Relationship Management; Conflict Resolution; Presentation Skills
Preferred Qualifications:
  • Certification - Certified Diabetes Educator.
  • Certification - Diplomat of Lifestyle Medicine.
Primary Location: California,Pleasanton,Pleasanton Medical Offices South Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 10:00 AM Working Hours End: 09:00 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee Job Level: Individual Contributor Specialty: Member Focused Training Department: Pleasanton Med Offices North - Patient Edu-Chronic Care Mgmt - 0206 Pay Range: $38.89 - $50.29 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest