Principal Technical Product Manager

The Product Management job function focuses on delivering meaningful products and customer experiences that reduce friction, improve health outcomes, drive business value, and increase efficiency. The Product Management function drives product vision, strategy, metrics, roadmaps, and prioritized backlogs in service of creating valuable customer experiences (e.g., member, broker, physician, clinician, etc.). Working in a product model, product management is at the center of where customer, business, product, design, analytics, and engineering meet. It also partners closely with other functions such as compliance/regulatory, IT, regions, strategy, sales, training, operations, and administration.

• Performs external discovery (e.g., identifying marketplace innovation, testing directly with end users) and internal discovery (e.g., collaborating with business partners to identify needs) with support from UX design and research, engineering, and business partners.


• With value management, defines and tracks outcomes (OKRs), based on experience group OKRs and be aware of performance metrics (e.g., speed, quality).


• Collaborates with squad to solve user problems (through competitive and user research/testing, experimentation and/or design thinking techniques).


• Defines user stories, acceptance criteria and prioritize backlog to ensure work is in line with experience strategy and understood by squad.


• Serves as a facilitator not only within a squad but with various stakeholder groups within the organization.


• Understands and helps coordinate inter-squad and external dependencies, as applicable.


• Collaborates with operations teams and regions to support regional adoption; leads trainings to build readiness for Production Support and Operational Readiness teams.


• Provides an end-to-end/holistic view of how specific business/clinical processes and internal system configurations impact that experience.


• With business partners, evaluates potential business/clinical process changes and impacted systems to be able to implement the desired features.


• Ensures stories clearly communicate customer/stakeholder needs to the squad; work with squad to clarify stories as necessary.


• Helps the squad to focus by prioritizing a backlog of work that includes and is balanced across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt), where applicable.


• Develops product roadmap, from ideation to launch, defining product vision, driven by customer research, market analysis, analytics and validated by end users.


• Participates in product discovery, validating new ideas and taking learnings to funnel to the product roadmap.


• Partners with various stakeholder groups and work in a highly-complex, matrix environment at a fast pace in an enterprise-size company.


• Reviews analytical dashboards, OKR alignment, support the creation and readout of reports and status updates, prepare presentation decks, miscellaneous meetings.


• Leads 2-5 squads; collaborates with multiple products and squads to ensure a cohesive strategy and approach across the experience group.


• Responsible for the prioritization of the backlog and makes decisions based on the value that will be delivered for multiple complex products.


• Makes decisions in terms of bringing new or enhanced products to the market and what to defer or deny on the product roadmap.


• Collaborates with legal/compliance teams to reduce risk.


• Translates product priorities, business objectives, and customer learning into defined user stories, recommend priorities to drive overall business success, and engage with engineering and design to de-risk assumptions.


• Responsible for the prioritization of the backlog and makes decisions based on the value that will be delivered for multiple complex products.


• Develops solutions collaboratively to a range of complex problems, that require creativity and innovation within broadly defined policies and practices.


• Requires in-depth analysis to identify and recommend new solutions for more complex problems.


• Provides expert professional/technical guidance to team members.


• Empowered to achieve objectives without considerable direction (Discovery driven learning, outcome-oriented roadmaps, etc.).