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Dental Member Assistant II

Primary Location Portland, Oregon Worker Location Onsite Job Number 1262503 Date posted 04/03/2024
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Job Summary:

Provides customer service and front desk support to members and patients from point of appointment and provider scheduling to completion of office visit information at conclusion of visit. Assists members and patients by providing information about benefits and associated fees. Provides dentist and staff support as appropriate.

Essential Responsibilities:

  • Perform check in, check out and customer service support to members, patients, staff and dentists. Includes verification of patient personal information, requesting completion of personal data form and health questionnaire.

  • Collect and review visit slips for proper completion and patients treatment status. Enter all visit slip data into appropriate systems regarding treatment that was performed, member amount paid, billed or waived and future treatment plans.

  • Perform scheduling functions for members, patients, staff and dentists including initial scheduling, return appointments, short notice cancellations, short notice fills, confirmation calling and emergency appointments. Provide scheduling support for RDH schedules.

  • Ensure all dental records are available according to updated printed schedule. Respond to chart requests.

  • Perform detailed discussions with patients regarding fees and benefits associated with treatment plans. Sets up and monitors payment contracts with patients, contacts patients as necessary to discuss delinquent accounts.

  • Collect all fees for services rendered in accord with the individual patients benefit, the Dental Programs published fee schedule and cash handling policies.

  • Perform other duties as assigned by supervisory personnel and dentist staff that are consistent with the individuals training and experience in and active and cooperative manner.
Basic Qualifications:


  • One (1) year of dental member assistant or dental member assistant (front office) experience with understanding of dental clinical procedures.

  • Cash handling experience.


  • N/A

License, Certification, Registration

  • N/A

Additional Requirements:

  • Demonstrated customer service, cash handling, problem solving and interpersonal skills.

  • Knowledge of ADA coding.

  • Ability to type/computer key board.

  • Ability to handle multiple tasks and work under indirect supervision.

  • Ability to conduct confidential and complex financial discussions in a discrete, caring and tactful manner with a diverse member population.

  • Excellent communication and problem solving skills.

Preferred Qualifications:

  • Two (2) or more years Dental Assistant experience with knowledge of clinical dentistry and/or two (2) or more years Dental Member Assistant experience or of a combination of these types of experience combined with experience in a customer service or insurance setting relating to dental services.

  • Knowledge of dental appointing system (TEAM) and patient accounting system (SPARCS.

  • Minimum typing speed of 20 wpm.


  • Days/times vary.

  • Travel Gresham, Glisan, Rockwood, Clack, Johnson Creek, Eastmoreland, Oregon City, Grand, N. Int dental

Primary Location: Oregon,Portland,Eastmoreland Dental Offices Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 06:30 AM Working Hours End: 06:30 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: W06|SEIU|Local 49 Job Level: Individual Contributor Department: Eastmoreland Dental - Dental Business Office - 1008 Pay Range: $24.36 - $26.37 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: Yes, 100 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest