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Member Education Specialist III - On-Call

Primary Location Redwood City, California Worker Location Onsite Facility Redwood City Tower Medical Offices Job Number 1266069 Date posted 04/10/2024
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Job Summary:

Presents, evaluates, and educates on health education programs and services. This includes coordinating and delivering trainings or other educational encounters, assisting in maintaining educational and training resources, making updates to educational materials and courses, and collecting and analyzing data from classes and programs. Roles in this subfunction also assess and understand the individual needs of trainees, both from a classroom perspective and a broader population perspective.

Essential Responsibilities:

  • Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
  • Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
  • Assesses and understands member needs by: understanding and identifying individual needs, interests, abilities, and a variety of learning styles; adjusting teaching style to meet the needs of participants, to create an inclusive environment which exceeds the needs of diverse individuals; and working with other health education staff to refer members to additional health promotion resources/services, when appropriate.
  • Collects, analyzes, and reports on course data by: using the appropriate software applications to obtain and enter valid, reliable data such as attendance, utilization, referrals, and evaluations; analyzing data and finding areas for improvement in the course; and presenting data and findings from courses taught to keep relevant parties informed about course progress and initiatives, including department leaders and other stakeholders.
  • Educates and trains members by: applying evidence-based education techniques and teaching methods (such as Motivational Interviewing) in recurring interactions (e.g., classes, group or one-on-one encounters); ensuring members learn about a defined content area and leave the course having met all course objectives; creating a consistently welcoming atmosphere in a classroom setting conducive to member learning; and translating evidence-based concepts into simple and understandable information for members to maximize learning and adherence.
  • Designs and updates training by: designing interactive activities, assignments, and testing appropriate for the goals of each encounter and/or course learning outcomes; developing high-quality, culturally responsive multi-media health education materials; and recommending content changes and collaborating to update member-facing materials.
  • Maintains and updates resources by: identifying outdated information and updating multimedia health information resources; maintaining and occasionally making new additions to a database of educational resources and materials; and determining what new educational resources and materials are needed.
Minimum Qualifications:

  • Minimum one (1) year of experience teaching classes or conducting training programs for groups or individuals.

  • Minimum one (1) year of experience in healthcare environment or similar environment.

  • Bachelors Degree in Public Health, Healthcare Administration, Counseling, Education, Psychology, Nursing, Nutrition, or related field AND minimum three (3) years of experience in health-related education or a directly related field, OR Minimum six (6) years of experience in health-related education or a directly related field.

Additional Requirements:

  • Knowledge, Skills, and Abilities (KSAs): Written Communication; Data Entry; Computer Literacy; Information Gathering; Business Relationship Management; Conflict Resolution; Adult Learning Theory; Presentation Skills

Preferred Qualifications:
  • Certification - Certified Professional in Wellness, Lifestyle, or Health Coaching.
  • Certification - Certified Diabetes Educator.
Primary Location: California,Redwood City,Redwood City Tower Medical Offices Scheduled Weekly Hours: 1 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 04:00 PM Working Hours End: 09:00 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee Job Level: Individual Contributor Specialty: Member Focused Training Department: Redwood City Hospital - Preventive Services - 0206 Pay Range: $45.33 - $58.64 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest