SVP, Area Manager - San Mateo Service Area
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The Senior Vice President and Area Manager works within the overall context of Northern California Regional and National strategy to assure that Kaiser Permanente is positioned to optimize performance in terms of quality, service, and affordability. The ability to deliver high levels of customer satisfaction and member retention is the key performance focus of the local market. At the same time, in order to maintain market leadership, the Area Manager must ensure to maintain a fiscally sound enterprise capable of generating required financial returns. The Senior Vice President and Area Manager must develop and execute customer-focused business and operations strategies that respond to unique market factors such as size, demographics, competitors, employer characteristics and segmentation strategy, and targeted consumer expectations. These plans must effectively integrate with, influence, leverage, and be consistent with Regional and National strategies, investments, approaches, processes and capabilities. The plans also must support Community Benefit and other community outreach and support activities in the market area. A key driver of local market success is the ability of the Senior Vice President and Area Manager to partner with The Permanente Medical Group (TPMG) in Northern California and Labor. TPMG is the sole provider of medical services and medical office/key ancillary department management in Northern California. The local market is the focus of efforts to improve member services and directly impacts economic viability and market sustainability. The Senior Vice President and Area Manager must work closely with TPMG and Labor to establish mutual performance expectations. These expectations need to be based on local competitive benchmarks and targeted for market-leading performance. These performance expectations will drive the strategy and requirements of numerous operational areas including medical service operations, external provider affiliations and relations, quality and service initiatives, and medical services and provider contracting. The Senior Vice President and Area Manager is also charged with assessing local market opportunities and needs and then utilizing, communicating, and sharing this information so that these opportunities are realized. The position is the primary interface with local government and community bodies; the Senior Vice President and Area Manager must develop strong, positive relationships with these key stakeholders. |
Essential Responsibilities:
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- Minimum seven (7) years experience in managing a complex organization through a transition in its technology or business environment
- Minimum ten (10) years in Sr. Leader in Hospital Operations with at least five (5) years as a chief executive and managing in an integrated health care delivery system.
- A graduate degree in business administration, health care administration, or a related field
- N/A
- Strategic understanding necessary to deal with the health care delivery systems of the future
- Thorough understanding of financial issues and delivery systems trends
- Understanding and commitment to diversity
- Understanding of integrated management models
- Demonstrated success in managing in a complex, managed care environment is desirable
- Demonstrated experience working collaboratively in a business partnership with clinical, business, physician, and labor leaders
- Experience with integrating systems and services to more efficiently maximize service and to support the organizations mission and goals
- Demonstrated experience with both strategy and operations
- Demonstrated experience working with physicians in a managed care environment. Specific experience with PHOs, IPAs, group practices, and foundation models would be of great value
- Experience managing with physicians who have joint accountability
- Successful management experience in business outside of the direct health care delivery system environment is acceptable and will be given serious consideration
- Experience managing in a diverse environment (internally and with our members)
- Demonstrated strategic and program planning skills in a managed care environment is desirable
- Financial planning and management skills are necessary
- The ability to balance strategic development and day-to-day operation responsibilities
- Demonstrated skills in team building and organizational development
- Communication skills characteristic of an executive who excels in communicating in a variety of formal and informal presentation settings, large and small, both inside and outside the organization, and issuing cogent and consistent written messages that build confidence and achieve desired outcomes.
- Excellent problem solving and negotiating skills
- Demonstrated ability to impact outcomes using influencing skills
- Demonstrated ability to function collaboratively in a multi-entity partnership environment
- N/A.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest