Manager, Clinic Department Registered Nurse
Salem, OregonAt Kaiser Permanente our nurses are leaders, clinicians, researchers, innovators, and scientists who are contributing toward being an industry-leading voice for advancing evidence-based care. Whether supporting the patient directly in our hospitals or clinics, providing care at home, serving our patients through innovative virtual technology, or managing care delivery teams, Kaiser Permanente nurses utilize scientific evidence and our integrated care model to optimize the total health of our members and the communities we serve. We invite nurses who are passionate about nursing excellence, high-quality compassionate care delivery, professionalism, integrity, teamwork and patient and family centeredness to join our teams so that we can continue to sustain and build upon our culture of excellence.
- Job Type: Full-time
- Job Level: Manager with Direct Reports
- Travel: No
Success Profile
We’re looking for Nurse Leaders who possess the following traits.
- Collaborative
- Compassionate
- Flexible
- Leadership
- Socially Conscientious
- Trustworthy
Benefits
We offer several benefits to our nurses.
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Medical, Vision & Dental
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Retirement Plans
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Educational Opportunities & Tuition Reimbursement
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Supportive Teams & Resources
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Career Growth & Development
Our Culture
At Kaiser Permanente, we cultivate an environment of compassion, integrity, trust, and open communication that helps our teams do their best work. We believe that lifelong learning will expand our knowledge so we can better serve our patients. Our practice is rooted in research and evidence-based care. Our nurses reflect the rich diversity of our members and communities and provide culturally responsive and competent care that promotes understanding of our members needs and preferences. At Kaiser Permanente, nurses are highly skilled professionals who exemplify leadership, critical thinking, and collaborative problem solving and deliver the right care, at the right time, in the right setting.
What Our People Are Saying
Kristen
Relief Charge Nurse
“Working as a nurse at Kaiser Permanente has allowed me the perfect flexible schedule so that I can volunteer as Girl Scout Leader and room parent for both my children. My kids know that I am a hardworking mother who can provide, as well as a mom who can be present and be there for them – and that means everything to me.”
Jazmin
RN, Advice Nurse
“Working for Kaiser Permanente has allowed me to take control of my future and make my goals a possibility. I feel that Kaiser Permanente allows me to keep climbing and moving. Having that ability truly makes me feel empowered.”
Stella
Registered Nurse IV
“Kaiser Permanente has taken me on a personal and educational growth journey. I am supported by a culture of excellence that allows me to be dedicated to patients and patients’ families every day at work. What an honor to be part of Kaiser Permanente.”.
Caitlin
Inpatient Lactation Consultant
“As an RN/IBCLC in Maternal Child, I’m meeting families at a pivotal time — I’m there to help launch a new family into the world. Everything I do has the potential to impact a family’s health for generations to come.”
Kimberly
Quality Coordinator RN
“In Hawaii, your community is your family — or ‘ohana.’ I am able to provide extraordinary patient-centered care to my ohana.”
David
Appointment and Advice RN
“The location is fantastic. Kaiser Permanente is all over the country. You can pick almost any environment you want – from ocean to mountain to city. You’ll still be able to contribute to our mission of providing high quality health care at a local facility.”
Shawn
BSN, RN
“I chose Kaiser Permanente because their staff and providers really show that they care about you. Also, throughout my 12 years of working here I’m always learning something new, and I’ve had many opportunities for growth and development.”
Manager, Clinic Department Registered Nurse
Primary Location Salem, Oregon
Worker Location Flexible
Facility Skyline Medical Offices
Job Number 1264085 Date posted 03/11/2024
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Description:
Manages daily operations for all back office clinical and related business functions for a department within a medical clinic and, as assigned, may also manage other regional initiatives. The Medical Department Manager is responsible for assigned department clinical teams and services, working closely with providers and managers to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety.
The Medical Department Manager is the first level of ambulatory medical clinic management, reporting directly to the Medical Clinic Director and indirectly to the Senior Administrator. The Medical Department Manager is distinguished by responsibility for back office clinical and business functions within a clinic, including direct front-line staff supervision, department budget, quality assurance, affordability and patient engagement responsibilities. Partners with Dental Office Managers for facilities and safety-related issues for medical/dental integrated clinics.
The RN Medical Department Manager is further distinguished by oversight of nursing professional practice standards, KP standards of care and clinical competency of staff in accordance with licensure and regulatory requirements; may also perform patient care to the extent necessary to maintain clinical expertise and competency to fulfill job responsibilities.
Job Summary:
Manages daily operations for all back office clinical and related business functions for a department within a medical clinic and, as assigned, may also manage other regional initiatives. The Medical Department Manager is responsible for assigned department clinical teams and services, working closely with providers and managers to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety.
The Medical Department Manager is the first level of ambulatory medical clinic management, reporting directly to the Medical Clinic Director and indirectly to the Senior Administrator. The Medical Department Manager is distinguished by responsibility for back office clinical and business functions within a clinic, including direct front-line staff supervision, department budget, quality assurance, affordability and patient engagement responsibilities. Partners with Dental Office Managers for facilities and safety-related issues for medical/dental integrated clinics.
The RN Medical Department Manager is further distinguished by oversight of nursing professional practice standards, KP standards of care and clinical competency of staff in accordance with licensure and regulatory requirements; may also perform patient care to the extent necessary to maintain clinical expertise and competency to fulfill job responsibilities.
Essential Responsibilities:
- Accountable for role modeling principles defined by the Care Experience Standards, the KP Mission and any specific department/organizational initiatives.
- Ensures operational and performance standards are met for assigned teams. Plans, develops, implements, and evaluates department strategies, programs, and policies in partnership with senior leadership by implementing short- and long-range department goals, programs, and policies; supporting business initiatives and strategies; ensuring consistent program interpretation and application; establishing and sustaining strategic relationships with key stakeholders; ensuring service level agreements are met; and analyzing and reporting on successes against metrics.
- Provides direct supervision of front-line staff and administrative oversight of Affiliated Clinicians for assigned teams to assure member focused high quality, accessible, cost effective care, including interviews, selection, orientation, scheduling, evaluation, coaching, rewards/recognition, discipline, and staff accountabilities. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
- Responsible for day-to-day operations on assigned teams to achieve business and organizational strategic objectives. Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
- Manages the day-to-day department budget ensuring spending within the budget allocation; monitors and controls expenditures and provides input and direction to the budget planning process.
- Serves as the primary Health Plan partner for the physician leaders of assigned teams.
- Collaborates to develop recommendations, implement, and evaluate improved processes and systems within multi-disciplinary care teams and across the continuum of care. Addresses patient complaints/concerns and researches and resolves; acts as patient advocate when necessary.
- Manages programs or components of larger cross-functional projects by identifying and managing stakeholder contacts; assembling teams based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and managing project financials and deliverables. Actively participates on and/or leads various committees, meetings, and workgroups.
- Establishes and maintains collaborative working relationships with business and industry partners, agencies, community organizations and/or education institutions; may serve as representative on various national, regional and local committees and attend events as appropriate.
- For RN-licensed: Provides clinical leadership and oversight of staff in the provision of nursing and other clinical services through nursing professional practice standards and Kaiser Permanente standards of care.
- For RN-licensed: Implements, supervises and maintains clinical practice and quality management standards, staff competencies and on-going development in accordance with regulations and accreditation requirements; ensures patient safety at point of care.
Basic Qualifications:
Experience
- Minimum three (3) years of applicable leadership experience, such as charge nurse, lead or supervisor, or program/project management experience or related consulting experience
- Minimum two (2) years of relevant clinical experience
Education
- Bachelors degree or higher in Nursing (the requirement may be met for internal candidates who demonstrate they are enrolled in an accredited BSN or bridge program with completion within two (2) years of enrollment or attending direct entry Masters programs in Nursing and are within one (1) year of graduation
License, Certification, Registration
- This job requires credentials from multiple states. Credentials from the primary work state are required before hire. Additional Credentials from the secondary work state(s) are required post hire.
- Registered Nurse License (Oregon) within 6 months of hire
- Registered Nurse License (Washington) within 6 months of hire
- Basic Life Support
Additional Requirements:
- Ability to analyze, integrate and use quantitative data informed decisions about quality improvement and collaborating with clinical staff, back office staff, and team to achieve expected outcomes
- Ability to lead in a culturally diverse environment and promote culturally competent care
- Excellent interpersonal and written communication skills, including mediation and public speaking skills with the ability to communicate effectively in written and spoken English
- Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timeline
- Excellence in customer service, service recovery and complaint resolution skills
- Strong organizational, communication, human resource and interpersonal skills, with a team-based approach to leadership
- Project management and problem-solving skills with the ability to anticipate needs and make decisions
- Knowledge of trends and policies in healthcare
- Skills in building collaboration and sustaining productive and respectful working relationships, both internally and externally
- Computer proficiency (preferably in Microsoft Windows environment) to effectively communicate, gather data and generate reports
Preferred Qualifications:
- At least one (1) year of outpatient care setting experience preferred
- One (1) year of supervisory and management experience; preferably in a unionized healthcare setting
- One (1) year of experience managing operational or project budgets
- Demonstrated understanding of clinical and operational processes, staff licensure/certification, clinical competency requirements and scope of practice concepts
- Ability to performance manage, coach, and develop staff
- Ability to lead and implement change management and process improvement activities
- Ability to establish partnerships with physician group, organized labor representatives and peers in order to create a culture of commitment to patient focused service, excellent support of physician and nursing practices, innovation, compliance, safety, and integrity
- Bachelors degree or higher in Nursing
Primary Location: Oregon,Salem,Skyline Medical Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NW-01|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: Skyline Medical Offices - Medical Office Administration - 1008
Pay Range: $122900 - $158950 / year
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
Flexible: Work location is on-site at a KP location, with the flexibility to work from home.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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