Clinic Clerk-Psychiatry
Primary Location San Diego, California
Facility Kenyon Street Medical Offices
Job Number 1202594 Date posted 03/04/2024
Navigating the Hiring Process
We're here to support you!
Having trouble with your account or have questions on the hiring process?
Please visit the FAQ page on our website for assistance.
Need help with your computer and browser settings?
Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org.
Do you need a reasonable accommodation due to a disability?
A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:
- Online Submissions
- Pre-Hire Assessments
- Interview Process
Please submit your accommodation request and an HR Representative will contact you.
Description:
Under direct supervision, obtains relevant information from self-referred or provider referred patients or their families regarding psychiatric emergencies (including but not limited to: suicidal ideation, suicide attempts, hallucinations, potential violence, extreme emotional instability) & other more routine request for Psychosocial services (including but not limited to: phobias, marital problems, divorce & separation issues, behavioral difficulties & family problems). Ensures necessary information is included on the intake form.
Essential Functions:
- Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws.
- Triages the above information to the appropriate intake clinician for disposition, per established guidelines.
- Uses judgment, based on departmental guidelines, to determine when a clinician needs to talk to a patient immediately.
- Works in concert w/ the intake clinicians as part of on duty/triage team that processes new patients into the system.
- Calls & schedules patients for initial appointments, utilizing the computer terminal.
- Explains the procedures for initial appointment & informs patient of fees according to their mental health coverage.
- Informs patient of procedure for checking in including completion of questionnaire form for crisis appointments.
- Makes up charts for new patients & sends out questionnaires for couples.
- Sends multiple questionnaires if more than one family member is seen.
- Maintains a paper flow & log system, according to established departmental policy which allows for tacking of all initial referrals.
- Monitors referrals to be sure they are processed in a timely fashion.
- Maintains patient confidentiality at all times, including familiarity w/ the complex & specialized aspects of psychiatric confidentiality to avoid inadvertent breach of confidential information.
- May perform the following duties as required.
- Serves as liaison between the provider & patients by phone or in person, alerting clinicians to the patient's concerns & needs, especially those of urgent nature.
- Exercising tact, sensitivity & diplomacy in dealing w/ patients who are upset prior to a screening clinician or provider's availability.
- Sends follow up letters to patients who cannot be contacted by phone.
- Per established guidelines, assists patients who require referral to internal KP programs (Chemical Dependency Rehabilitation & Employee Assistance) or external programs (Child Protective Services & Mesa Vista Hospital).
- Provides telephone coverage for designated providers by taking messages w/ complete & appropriate information.
- Provides reception for designated area.
- Collects payments for services.
- Carries out appropriate cash control procedures.
- Schedules patient's next appointment.
- Processes necessary paperwork.
- Utilizes the computer terminal for patient scheduling & generation of provider schedules.
- Calls in medications to designated pharmacies.
- Communicates directly w/ psychiatrist when prescriptions are unclear or confusing.
- Request patient's medical chart ensuring availability prior to scheduled appointment.
- Ensures that release forms, reports from all providers, diagnostic evaluations & all pertinent documents are filed in the chart appropriately.
- Re-files returned charts.
- Provides information to members who inquire about debarments & community services.
- Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws.
- Triages the above information to the appropriate intake clinician for disposition, per established guidelines.
- Uses judgment, based on departmental guidelines, to determine when a clinician needs to talk to a patient immediately.
- Works in concert w/ the intake clinicians as part of on duty/triage team that processes new patients into the system.
- Calls & schedules patients for initial appointments, utilizing the computer terminal.
- Explains the procedures for initial appointment & informs patient of fees according to their mental health coverage.
- Informs patient of procedure for checking in including completion of questionnaire form for crisis appointments.
- Makes up charts for new patients & sends out questionnaires for couples.
- Sends multiple questionnaires if more than one family member is seen.
- Maintains a paper flow & log system, according to established departmental policy which allows for tacking of all initial referrals.
- Monitors referrals to be sure they are processed in a timely fashion.
- Maintains patient confidentiality at all times, including familiarity w/ the complex & specialized aspects of psychiatric confidentiality to avoid inadvertent breach of confidential information.
- May perform the following duties as required.
- Serves as liaison between the provider & patients by phone or in person, alerting clinicians to the patient's concerns & needs, especially those of urgent nature.
- Exercising tact, sensitivity & diplomacy in dealing w/ patients who are upset prior to a screening clinician or provider's availability.
- Sends follow up letters to patients who cannot be contacted by phone.
- Per established guidelines, assists patients who require referral to internal KP programs (Chemical Dependency Rehabilitation & Employee Assistance) or external programs (Child Protective Services & Mesa Vista Hospital).
- Provides telephone coverage for designated providers by taking messages w/ complete & appropriate information.
- Provides reception for designated area.
- Collects payments for services.
- Carries out appropriate cash control procedures.
- Schedules patient's next appointment.
- Processes necessary paperwork.
- Utilizes the computer terminal for patient scheduling & generation of provider schedules.
- Calls in medications to designated pharmacies.
- Communicates directly w/ psychiatrist when prescriptions are unclear or confusing.
- Request patient's medical chart ensuring availability prior to scheduled appointment.
- Ensures that release forms, reports from all providers, diagnostic evaluations & all pertinent documents are filed in the chart appropriately.
- Re-files returned charts.
- Provides information to members who inquire about debarments & community services.
- Explains procedures to access department services.
- Performs other duties as required.
- Assume other activities & responsibilities from time to time as directed.
- Performs other duties as required.
- Assume other activities & responsibilities from time to time as directed.
Basic Qualifications:
Experience
Experience
• One (1) year clerical experience in a medical office or acute hospital setting with direct patient interaction required
• One (1) year medical office experience including multi-line phones, reception & computer use
• One (1) year medical office experience including multi-line phones, reception & computer use
Education
N/A
License, Certification, Registration
N/A
Additional Requirements:
• Good oral and written communication skills.
• Must complete and successfully pass Basic Computer Literacy test. Test must be on file during posting period.
• Must complete and successfully pass Basic Computer Literacy test. Test must be on file during posting period.
Preferred Qualifications:
• Payroll, cash control, spreadsheet experience preferred.
• Medical Terminology preferred.
• Bilingual preferred.
• Medical Terminology preferred.
• Bilingual preferred.
Notes:
- May be required to work at various locations due to department need.
- Bilingual preferred.
Primary Location: California,San Diego,Kenyon Street Medical Offices
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 08:00 AM
Working Hours End: 08:00 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Employee Status: Regular
Employee Group/Union Affiliation: B09|OPEIU|Local 30
Job Level: Entry Level
Department: Point Loma MOB-1 - Chemical Dependency-Reg Clin - 0806
Pay Range: $25.04 - $29.26 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 20 % of the Time
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
