Emergency Department Services Assistant
Navigating the Hiring Process
We're here to support you!
Having trouble with your account or have questions on the hiring process?
Please visit the FAQ page on our website for assistance.
Need help with your computer and browser settings?
Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org.
Do you need a reasonable accommodation due to a disability?
A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:
- Online Submissions
- Pre-Hire Assessments
- Interview Process
Please submit your accommodation request and an HR Representative will contact you.
Responsible for registration, discharge and order entry on the KPDS mainframe. Assists the nursing and physician staff in managing the patient care flow. Acts as a liaison for patient and family.
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Observes Environmental Safety Standards. Maintains standards of professional behavior established to enhance quality of service. Demonstrates competencies in use of KPDS/OPAS mainframe. Demonstrates competence in registration protocols. Provides nurse/physician and clerical support. Provides bedside flow. Provides discharge services. Provides telephone triage. Communicates verbally in a clear and concise manner. Demonstrates professional maturity in all interactions with patients and staff. Able to organize, plan, and set priorities and complete work with minimal assistance and within designated work hours. Works as a key member of the ED team, under the direction of the nursing and physician staff. Follows established service standards as set forth in LMP ABCs. That is, Take Initiative, Take Responsibility, Take Care and Take Pride. Demonstrate compliance in all above 4 areas. Examples: make a positive first impression, protect patient privacy and confidentiality, assume ownership, resolve conflict, show respect, maintain you environment and support your team. Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:
Experience
· Two (2) years’ experience in a medical setting CPR Certification Skill in handling a multi-line phone.
· Superb customer service.
· General computer knowledge and data entry competence.
· One year experience in hospital or outpatient medical setting.
Education
· High school diploma OR General Education Diploma (GED) required.
License, Certification, Registration
· Basic Life Support
Notes:
· On-call 8-hour shifts; evenings 2:00 pm - 2:30 am.
· Varied evening shifts and varied days.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
