Operational Readiness Bachelor's Intern
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Location:
This role is scheduled to be 100% remote. While remote, finalists MUST reside in one of the following states to be eligible for employment with Kaiser Permanente: CA, OR, WA, HI, CO, GA, MD, VA, CT, DC, or IL.
Department Description:
The Operational Readiness (OR) team supports the programs and initiatives led by HPPSA Program Management & Support Services (HPMSS). HPMSS provides consulting services for delivery of high-quality operational initiatives and coherent user journeys on KP Member Connect (KPMC) for KP consumers, clinicians, and workforce. Within the OR team is the Cutover Team; this team offers services which prepares the organization for implementation of the platform and enabling the newly established business processes. The internship role will be part of the Cutover Team that is supporting the KP Membership Connect (KPMC) program. The KPMC program is combining KP’s 4 membership administration systems into a single, modern platform that will standardize our membership processes, improve the customer and member experience, and allow us to better operate as one enterprise. KPMC is a multi-year system implementation and process optimization program that will roll out industry leading capabilities for premium billing, enrollment/eligibility updates, group/contract setup, and self-service transaction processing.
Internship Project(s):
As part of the Cutover Team, the intern will assist with compilation of the comprehensive, detailed hour by hour implementation plan for KPIF-On Exchange CA. The Implementation Plan is developed in partnership with KPIT and many operational teams and orchestrates the activities occurring before, during and after cutover with identified owners of each activity. The intern will participate in implementation planning sessions under supervision of a senior process improvement consultant in support of developing an implementation plan and requirements across 40 stakeholder teams within Kaiser Permanente. A successful candidate will demonstrate development of positive relationships with stakeholders to ensure support is provided during cutover activities. The role will also support developing the list of first occurrences which is a list of critical events that should be monitored upon go-live to ensure the health of the platform.
Target Majors:
Business Administration; Finance & Accounting; Public Health; Healthcare Administration
Target Skills:
Proactive, self-starter, organized, change management, project management, able to work in ambiguous environment, clearly articulate ideas and solutions to peers and stakeholders, comfortable leading/facilitating meetings, collaboration, critical thinking, communicates effectively
Job Summary:
Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.
Essential Responsibilities:
- Contributing to a designated project or initiative to meet a KP business objective.
- Report development and analytics.
- Project management - planning, execution, and measurement.
- Learning new applications needed to complete assignments or support the execution of business objectives.
- Job shadowing in other functional areas.
- Performing additional duties as required.
- N/A
- Pursuing a bachelors degree or have graduated from an accredited university within the last year.
- High School Diploma or General Education Development (GED) required.
- N/A
- Aptitude to perform data and process analytics and formulating solutions
- Working knowledge of MS Word, Excel, PowerPoint.
- 3.0 GPA or above.
- Advanced analytical and problem-solving skills.
- Proven ability to build effective working relationships as well as strong interpersonal skills.
- Excellent verbal and written communication skills
- Ability to learn quickly and experience producing high quality work in short periods of time.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
