Enrollment Support Services Coordinator- SOM

The Office of Enrollment Support Services (ESS) serves students and the campus community by providing quality service that facilitates enrollment, retention, and degree completion while maintaining accurate and secure records for the Kaiser Permanente Bernard J. Tyson School of Medicine (KPSOM).

The Enrollment Support Services Coordinator is responsible for effectively and accurately managing the following functions within the Office of Enrollment Support Services: student financial accounts, attendance, health insurance enrollment, rideshare services, medical requirement compliance, and the Visiting Student Learning Opportunities (VSLO) system. The Enrollment Support Services Coordinator works collaboratively within the ESS team to ensure the accuracy, confidentiality, and security of student education and financial records, while effectively communicating with constituents across campus. The Enrollment Support Services Coordinator interprets, comprehends, organizes, and transmits complex and detailed data accurately to anticipate and meet business needs.

• Ensures integrity and accuracy of student financial record in accordance with federal and state laws, and KPSOM policy. Posts and reconciles all financial aid disbursements of scholarships, grants, loans, and third-party payments to student accounts in an efficient and accurate manner. Oversees and processes student billing, receivables, cashier functions, student refunds, and collection of accounts for current and former students in the KPSOM.


• Receives and responds to student absence requests and reports of non-attendance. Enters student attendance data in the student information system (SIS). Provides weekly attendance reports to stakeholders.


• Processes annual open enrollment in the student health insurance program, including dependent enrollment. Collects and processes payment of dependent premiums. Informs the insurance administrator of enrollee address changes or cancellations due to leave of absence, withdrawal, or dismissal. Monitors student compliance with insurance waiver requirements.


• Administers the KPSOM rideshare program. Processes student enrollment, maintains rideshare locations, tracks usage, and manages invoices. Develops spending forecasts for budgeting.


• Monitors student compliance with medical requirements (e.g., immunizations). Procures criminal background checks and drug screens for students entering years three and four (Phase 3) of the INSPIRE curriculum. Procures criminal background checks for graduating students.


• Provides general training to students on Visiting Student Learning Opportunities (VSLO) interface. Generates and uploads applicable documents to VSLO in support of student applications for away rotations.


• Assists with student scheduling processes in years 3 and 4 of the curriculum, including preparation and implementation of scheduling stages (lottery), the input of schedules into the student information system, and completion of schedule changes in the student information system (Unit4).


• Develops, maintains, and evaluates policies and standard operating procedures associated with job responsibilities.


• Assists with special projects as assigned, including, but not limited to, support for Office of Student Affairs events such as the Student Welcome Event, White Coat Ceremony, and Commencement.